Thank you for shopping with Wallingford Sew Vac. Please review our return policy below regarding all online purchases.

Online-Only Product Policy

Please note that the policies outlined below apply exclusively to products purchased through our website.

Return Window & Eligibility

• You have 14 calendar days from the date your package is delivered to request a return.

• New Sewing Machines & Vacuums: Items must be completely unused, in their original packaging, and include all tags, manuals, and accessories.

• Used Sewing Machines & Vacuums: All used products are fully tested and inspected before shipping. Returns on used items are only accepted if the product arrives defective.

How to Request a Return

All returns must be pre-approved before sending any merchandise back to us. Unapproved returns will not be processed.

• Email our team at wallingfordsewvacstaff@gmail.com within 14 days of your delivery date.

• Include your order number, details about the item you wish to return, and a brief explanation (including photos if reporting a defect on a used item).

• Once approved, our team will reply with instructions and the designated return shipping address.

Return Shipping

• Customers are responsible for all return shipping costs.

• We strongly recommend using a trackable shipping service (USPS, UPS, or FedEx) or purchasing shipping insurance. We cannot issue a refund for items lost or damaged in transit back to us.

Refunds & Processing

• Once your return is delivered and inspected by our staff, we will notify you via email regarding the status of your refund.

• Approved refunds will be issued directly to your original method of payment.

• Please allow 5 to 10 business days for your financial institution to process and post the refund credit to your account. Original shipping charges are non-refundable.